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FAQ's

How do I login or access the Online Store?

You can access the Online Store via

AU/NZ http://ergocommerce.ergoasia.com/ergostore/
China http://ergocommercecn.ergoasia.com/ergostore/
Hong Kong http://ergocommercehk.ergoasia.com/ergostore/
India http://ergocommercein.ergoasia.com/ergostore/
Indonesia http://ergocommerceid.ergoasia.com/ergostore/
Philippines http://ergocommerceph.ergoasia.com/ergostore/
Thailand http://ergocommerceth.ergoasia.com/ergostore/
Vietnam http://ergocommercevn.ergoasia.com/ergostore/
 

The Online Store isn’t working – what do I do?

  1. If you cannot access the Online Store, please contact support@ergoasia.com
  2. If you have accessed the Online Store and it does not appear to be responding, please contact support@ergoasia.com
  3. Restart your computer.
  4. If you are able to login to the Online Store and you are experiencing problems, please contact Support on support@ergoasia.com
     

 

How do I check on the status of my order?

  1. Login to the Online Store and go to My Account
  2. Click View your Order History
  3. Locate the order ID and refer to the Status of the Order
  4. If it has been dispatched, contact support@ergoasia.com and quote the order number and the dispatch details.
  5. If the order has not been dispatched, Firstly check that your order has been completed (you must log back in after it has been approved to complete the checkout process). If the order is complete, check the due delivery date . If the date the order was due to arrive has passed, please contact support@ergoasia.com

     

Can I cancel my order or make changes after I have submitted it?

No, once your order is submitted, it cannot be changed.
 

Does the Online Store remember all orders under the order history?

Yes - The system does remember all orders. Re-orders can be created however each time a re-order is created a new order number is applied so as not to replace the original order.
 

How do I find my old orders?

Login to the Online Store and go to My Account -> Order History
 

How do I place a repeat order?

  1. Click View your Order History
  2. Locate the order ID.
  3. Select the reorder button (green arrow) next to the order
  4. Go to the Shopping cart
  5. Adjust the order item quantities or remove items if they are not required.
  6. Proceed to checkout
     

What if the goods arrive and they are damaged?

Contact Ergo Support on support@ergoasia.com
 

Will I receive an invoice for my purchase?

Yes, the invoice will be attached to the confirmation email you receive.
 

Who do I contact for enquiries about my order or the Online Store?

Please contact Ergo Support on support@ergoasia.com
 

What is the turnaround time for using the support enquiries email?

Generally all enquiries will be responded to within 48 hours of receipt of the email
 

How do I update my details in the Online Store?

Click on My Account and Edit Account Information  These details are used to automatically pre-populate the order page resulting in not having to enter all your details each time you place an order.

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